Public Offer Agreement for the Sale of Goods and Provision of Services
1. General Provisions
1.1. This document constitutes an official public offer (oferta) by individual entrepreneur Yakovenko Larysa Anatoliivna (FOP Yakovenko Larysa Anatoliivna), Tax ID 2456516404, hereinafter referred to as the ‘Seller’ or ‘Service Provider’, to conclude an agreement for the purchase of goods and/or provision of services under the terms set forth below.
1.2. This Offer is addressed to individuals and legal entities wishing to purchase goods or services through the website https://www.gestaltdialogues.org/ (hereinafter referred to as the ‘Website’).
1.3. The person accepting the terms of this Offer is hereinafter referred to as the ‘Buyer’ or ‘Customer’.
1.4. This agreement is concluded in accordance with the provisions of the Civil Code of Ukraine, the Law of Ukraine ‘On Electronic Commerce’, the Law of Ukraine ‘On Consumer Protection’, and other applicable regulatory legal acts.
1.5. Acceptance of this Offer is constituted by the Buyer performing actions indicating acceptance of its terms, specifically placing an order with confirmation of agreement to the Offer and its payment.
1.6. From the moment of acceptance of the Offer, an agreement is concluded between the Seller and the Buyer under the terms set forth herein.
2. Subject of the Agreement
2.1. The Seller undertakes to provide the Buyer with the selected goods or services, and the Buyer undertakes to pay for them in accordance with the terms of this agreement.
2.2. The subject of the agreement may include:
- Services for organizing participation in online lectures, seminars, workshops, conferences, and other educational and professional events.
- Sale of printed publications, including the Gestalt Dialogues almanac.
2.3. The description of the goods or services, cost, date and time of the event, participation format, and other essential characteristics are published on the relevant page of the Website.
2.4. Information on the page of a specific product or event is an integral part of the terms of the respective order.
3. Procedure for Concluding the Agreement
3.1. The Buyer independently selects the goods or event on the Website.
3.2. To place an order, the Buyer provides the necessary data, including name, email address, and, if necessary, delivery information.
3.3. Before payment, the Buyer is given the opportunity to review this Offer, the Terms of Sale, Payment and Delivery, and the Return Policy.
3.4. The Buyer confirms agreement with the terms of the agreement and makes payment using the chosen method.
3.5. Order confirmation is sent to the email address provided by the Buyer.
3.6. The Buyer is responsible for the accuracy of the provided contact details.
4. Cost and Payment Procedure
4.1. The cost of goods and services is determined on the Website pages and indicated when placing an order.
4.2. Payment can be made by the following methods:
- Bank cards via the WayForPay payment service.
- Bank transfer in Euros (EUR) to an IBAN account in a European bank.
- Bank transfer in Hryvnias (UAH) to a current account in a Ukrainian bank.
4.3. Payment is made on the terms of full prepayment, unless otherwise provided by the description of a specific offer.
4.4. When paying by bank card, payment information is processed by the WayForPay payment service.
4.5. Additional bank commissions and expenses related to currency conversion are determined by the terms of the respective bank or payment system.
4.6. Payment is considered received after successful confirmation of the card transaction or crediting of funds to the Seller’s bank account.
5. Provision of Services
5.1. Services for participation in online events are provided remotely using internet platforms.
5.2. The date, time, duration, and program of the event are indicated on its page.
5.3. After payment confirmation, the Service Provider sends the Buyer the information necessary for participation, including the connection link, before the event begins.
5.4. The Buyer independently ensures the technical capability to participate, including internet connection, necessary equipment, and software.
5.5. The Service Provider’s obligations for conducting the event are considered fulfilled after its completion in accordance with the published terms, provided the Buyer’s contractually stipulated opportunity to participate is ensured.
5.6. The Buyer’s absence from the event for reasons not attributable to the Service Provider does not constitute improper provision of the service.
5.7. If the event cannot be held due to the fault of the Service Provider, the Buyer is offered a refund or, with their consent, an alternative event.
6. Sale and Delivery of Printed Publications
6.1. Printed publications are delivered exclusively within the territory of Ukraine.
6.2. Delivery is carried out by ‘Nova Poshta’ (‘New Post’) service.
6.3. Delivery costs are paid by the Buyer separately according to the carrier’s tariffs.
6.4. Dispatch is carried out after payment confirmation and order preparation.
6.5. The dispatch period is communicated to the Buyer when placing or confirming the order. The transportation period depends on the delivery service’s terms.
6.6. The Buyer is obliged to provide correct data necessary for delivery.
6.7. Upon receipt of the goods, the Buyer is recommended to check their completeness and condition.
7. Order Cancellation and Refund Policy
7.1. The procedure for order cancellation and refunds is regulated by the ‘Refund Policy’ document, published on the Website and forming an integral part of this agreement.
7.2. The Buyer has the right to request a refund for an online event before its start if payment was made by mistake or the Buyer withdraws from participation.
7.3. When concluding a distance contract, the Buyer retains the right to withdraw from the contract within the legally established period, including the 14-day period in cases provided for by Ukrainian legislation.
7.4. If the Buyer agreed to the commencement of service provision before the expiry of the statutory withdrawal period and was duly informed of the consequences of such consent, the relevant legislative exceptions and limitations to the right of withdrawal apply.
7.5. After the completion of a properly conducted event, payment is not refunded, except in cases provided for by law.
7.6. Printed publications of proper quality are not subject to exchange and return in cases provided for by Ukrainian legislation, while preserving the mandatory rights of the Buyer in distance sales.
7.7. Upon receipt of a printed publication of improper quality, the Seller provides a free replacement copy after confirmation of the defect or non-conformity.
7.8. The Seller pays for the delivery costs of the replacement.
7.9. If replacement is not possible, the Buyer is offered a refund of the product’s cost or another method of satisfying their claims as provided by law.
7.10. If there are confirmed grounds for a refund, the Seller initiates the refund of funds within 5 business days after receiving the necessary data, unless a shorter mandatory period is stipulated by law.
7.11. The actual crediting period of funds depends on the bank and payment system.
8. Rights and Obligations of the Parties
8.1. The Seller undertakes to:
- Provide accurate information about goods and services.
- Organize events in accordance with published terms.
- Transfer paid printed publications to the delivery service.
- Consider Buyer’s inquiries regarding payment, service provision, delivery, and returns.
- Comply with applicable consumer protection legislation.
8.2. The Seller has the right to:
- Change the content and schedule of future events, notifying registered participants of changes affecting their orders.
- Refuse to accept new orders if goods are unavailable or services cannot be provided.
- Update information and terms of future offers on the Website.
8.3. The Buyer undertakes to:
- Provide accurate information when placing an order.
- Timely pay for selected goods and services.
- Comply with the rules of participation in events, as communicated to them.
- Not transfer personal access links to third parties, unless the event terms provide otherwise.
8.4. The Buyer has the right to:
- Receive information about paid goods and services.
- Participate in purchased events.
- Receive goods in accordance with the order description.
- Submit claims and refund requests in the prescribed manner.
- Exercise all rights provided by applicable legislation.
9. Liability of the Parties
9.1. The parties are liable for breach of their obligations in accordance with this agreement and applicable legislation.
9.2. The Service Provider is not responsible for technical problems on the Buyer’s side, including lack of internet connection, malfunction of the Buyer’s equipment or software, if such circumstances are not related to the Service Provider’s actions.
9.3. The Service Provider takes reasonable measures to ensure the technical accessibility of the events it conducts.
9.4. In the event of force majeure circumstances, the parties are released from liability within the limits and under the conditions provided by the legislation of Ukraine.
9.5. No provisions of this agreement limit the mandatory consumer rights established by law.
10. Personal Data
10.1. For placing and fulfilling orders, the Seller processes the Buyer’s personal data necessary for providing services, delivering goods, conducting settlements, and communicating with the Buyer.
10.2. The processing of personal data is carried out in accordance with applicable personal data protection legislation.
10.3. Data necessary for processing payments and delivery may be transferred to relevant payment and logistics organizations to the extent necessary for the performance of the agreement.
10.4. Information on the procedure for processing personal data should be available to the Buyer in the Privacy Policy published on the Website.
11. Dispute Resolution
11.1. All disagreements arising in connection with the performance of this agreement shall be resolved by the parties through negotiations.
11.2. The Buyer may send an appeal or claim to the Seller’s email address.
11.3. If a dispute cannot be resolved through negotiations, it shall be resolved in the manner established by applicable legislation.
11.4. This agreement is governed by the legislation of Ukraine, taking into account mandatory consumer protection norms that may apply to a specific Buyer.
12. Term of the Agreement
12.1. This Offer is valid from the moment of its publication on the Website until its withdrawal or replacement by a new version.
12.2. The agreement with a specific Buyer comes into force from the moment of acceptance of the Offer and remains valid until the full fulfillment of obligations by the parties.
12.3. The Seller has the right to amend this Offer by publishing an updated version on the Website.
12.4. Changes do not apply retroactively to already concluded agreements without the Buyer’s consent, except in cases provided for by law.
13. Seller’s Details
FOP Yakovenko Larysa Anatoliivna
Tax ID: 2456516404
Legal address (registration address):
7 Kostiantyna Dankevycha St.
02232, Kyiv, Ukraine
Actual address:
7 Kostiantyna Dankevycha St.
02232, Kyiv, Ukraine
Phone: +380 (67) 577 60 90
Email: gestaltdialogues@gmail.com
Website: https://www.gestaltdialogues.org/
Effective date of the revision: 2026-01-11