1. General Provisions
These Return Terms govern the procedure for canceling orders, refunding payments for participation in online events, and replacing printed publications purchased through the website https://www.gestaltdialogues.org/.
Seller: Sole Proprietor Yakovenko Larysa Anatoliivna, Taxpayer ID 2456516404.
2. Refunds for Online Events
The buyer may request a refund before the event begins if the payment was made by mistake or the buyer no longer plans to participate in the event.
To request a refund, please send a request to the seller’s email address before the event begins.
The request should include:
- The buyer’s first and last name.
- The name of the event.
- The date and amount of the payment.
- The email address used at registration.
- The reason for the request.
Refunds requested before the event begins are processed after the payment has been verified and the request confirmed.
When a contract is concluded remotely, the buyer also retains the right, provided under Ukrainian law, to withdraw from the contract within 14 days, where such right applies to the contract in question.
If, with the buyer’s consent, the provision of the service began before the expiration of the statutory withdrawal period, and the buyer was duly informed of the terms and legal consequences of giving such consent, the right of withdrawal is governed by applicable statutory exceptions.
Once the event has concluded, payments are not refunded if the service was duly provided and there are no statutory grounds for a refund.
A buyer’s failure to attend an event that took place as scheduled does not, by itself, constitute grounds for a refund, except where the buyer is entitled to withdrawal or a refund under applicable law.
3. Cancellation or Rescheduling of an Event
If an event is canceled by the organizer, the buyer will receive a full refund of the participation fee.
With the buyer’s agreement, participation in another event may be offered instead of a refund.
If the organizer reschedules an event to a different date, the buyer may either accept the new date or decline to participate and receive a full refund.
4. Return and Replacement of Printed Publications
Gestalt Dialogues printed publications of satisfactory quality are not subject to exchange or return in cases provided for under applicable Ukrainian legislation.
This restriction does not override mandatory consumer rights, including the right to withdraw from a contract in the case of remote purchases where provided by law.
If the buyer receives a defective copy, we will send a replacement free of charge.
A replacement may be issued for the following reasons:
- Manufacturing defects.
- Missing or damaged pages.
- Significant printing or binding defects.
- Damage to the item during delivery.
- Receipt of a publication that does not match the order.
To request a replacement, please contact us by email, provide the order number or order details, describe the issue, and attach photographs if possible.
Once the defect or discrepancy has been confirmed, the seller will arrange for a new copy to be shipped at its own expense.
The cost of shipping the replacement is covered by the seller. If the defective copy needs to be returned for the replacement, the return shipping arrangements and costs will be agreed upon with the seller.
If a replacement is not possible, the buyer will be offered a refund of the amount paid or another remedy provided for by law.
5. Canceling an Order for a Printed Publication
The buyer may request to cancel an order before it is handed over to the delivery service.
If the order has not yet been shipped, the seller will cancel it and refund the payment.
Once an order has been shipped, the terms for returning printed publications and the mandatory provisions of consumer protection law apply.
6. Erroneous and Duplicate Payments
If a payment was made twice, charged in error, or relates to an order that was never placed, the buyer should contact the seller with the relevant transaction details.
Once the erroneous or duplicate payment has been verified and confirmed, the overcharged amount will be refunded.
7. Timeframes and Methods of Refund
The seller reviews refund requests and, where confirmed grounds exist, initiates the refund within 5 business days of receiving the necessary information and confirming the grounds for the refund.
If the law provides for a shorter mandatory period, that period will apply.
Funds are refunded using the original payment method whenever technically possible:
- For card payments made via WayForPay — the refund is issued to the card used for payment, through the payment service.
- For bank transfers — the refund is made by bank transfer to the details agreed upon with the buyer.
The actual time it takes for funds to be credited depends on the banks involved and the payment system.
If the law imposes additional requirements regarding refund timeframes or procedures, those requirements will apply.
8. Contact Information
All requests for a return, order cancellation, or replacement of a printed publication should be sent to the email address listed in the “Contact Information” section.